The Print Shop(R) Multimedia Organizer 3.0 Deluxe/Professional Edition ReadMe Windows(R) 95, Windows(r) NT, Windows (r) 98 June 22, 1999 ***************************************************************** To help you quickly locate any information you need, here is a list of what is included in this ReadMe. Table of Contents 1. Installation Instructions 2. Troubleshooting 3. How to Contact Technical Support 4. Standard Hardware Requirements 5. Copyright Information ***************************************************************** 1. Installation Instructions ***************************************************************** To Install - Begin at the Windows desktop. - Insert The Print Shop Multimedia Organizer CD-ROM into your CD-ROM drive. - The startup window will appear. - Click the Install button and follow the on-screen instructions to install the program. Please note the installation will require 38MB for Professional version and 45MB for the Deluxe Version of hard disk space available before a successful installation can take place. If The Print Shop Multimedia Organizer startup window does not appear automatically on screen, you can install the program manually: - Go to the Start button on the taskbar and choose Run... - Type D:\SETUP.EXE in the line labeled Open. (If your CD-ROM drive uses a letter other than D, substitute that letter for D.) - Click the OK button and follow the on-screen instructions to install The Print Shop Multimedia Organizer. To Run: (After successfully installing the program) - Begin at the Windows desktop. - Go to the Start button on the taskbar, Click Programs, and then Click The Print Shop Multimedia Organizer menu item to start the program. - To start the screen saver program Click Multimedia screen saver from the start menu. To Remove: If you need to remove The Print Shop Multimedia Organizer, there are two ways to do so: 1. Begin at the Windows desktop. 2. Click the Start button on the taskbar, Click Programs on the taskbar, and then click The Print Shop Multimedia Organizer 3. Click Uninstall The Print Multimedia Organizer menu item to uninstall the program. Or 1. Begin at the Windows desktop. 2. Click the Start button on the taskbar, Click Settings, and then Click Control Panel. 3. Double-click the Add/Remove Programs icon. 4. Select Install/Uninstall tab and select The Print Shop Multimedia Organizer from the list of programs. 5. Click Add/Remove button and then click "Yes" button to remove the program. When a message appears that the uninstall was successful, Click OK to get out then exit from the "Add/Remove Programs" window and Control Panel. ************************************************************************ 2. Troubleshooting ************************************************************************ I HAVE A PREVIOUS VERSION OF MULTIMEDIA ORGANIZER: To prevent potential difficulties when running the program you need to uninstall any previous versions of Multimedia Organizer before installing the current version. IMAGES DON'T APPEAR WHEN I VIEW THE FILES IN THE MULTIMEDIA SCREEN SAVER PROGRAM: To preview the screen saver go to the directory where you saved it and double click on autorun.exe. Or you may drag and drop the files into the screen saver folder in the tree browser. THUMBNAILS ARE TAKING TOO LONG TO IMPORT: This generally indicates the files you are using are larger than average. If you still want to use this image you will need to wait until the image appears. However, if you want to cancel out and use a smaller image, end the task. To end a task: 1. Hold down the "Ctrl, Alt, Delete" buttons and a window will appear asking you to select the program you wish to end. 2. Find the Multimedia Organizer item, highlight it then Click End Task button. This will cause the application to close. 3. Restart the program from your Start Menu. BLUE SCREEN APPEARS WHEN EJECTING THE CD WHILE PLAYING AN AUDIO OR VIDEO FILE: This occurs because the program is trying to read from a CD that is no longer available. If this happens replace the CD back into the drive. If there is still a blue screen press the Enter button on your keyboard to resume the program. E-MAIL MESSAGE ALWAYS INCLUDES THEPRINT.PLA : E-mail message always includes THEPRINT.PLA File. The .PLA file actually includes basic information about the photo(s) sent as attachments with the e-mail message. However, it is not necessary to save the file in order to view or use the photo attachments. Please ask your e-mail recipients simply to ignore the .PLA file. CANNOT CREATE NEW ALBUM WITHIN EXISTING ALBUM Multimedia Organizer was not designed with the ability to create "sub-albums". The workaround for this issue is to create your album normally, and when it is added to the Albums list, drag it into the existing album of your choice. NEW CLASSIFICATIONS NOT LISTED ALPHABETICALLY Restart the program to refresh the classification list. After restarting Multimedia Organizer, the list will be arranged alphabetically, including your new classifications. DON'T KNOW FTP SERVER ADDRESS Please check with your ISP to find this information. You will need to know the FTP server address before automatically uploading your web page to the Internet, so that Multimedia Organizer knows where to send the information. In the meantime, you can either cancel the publishing operation, or simply publish your web page to a folder on your local hard drive. (If you do this, you will need to use another utility to upload the files to the Internet later.) CONNECTION TIMES OUT BEFORE MESSAGE IS SENT There are two ways you can work around this difficulty. One is to increase the timeout length in your e-mail configuration setup, and the other is to connect to your ISP before trying to send the e-mail message. To increase the timeout length: 1) Click the Create tab in Multimedia Organizer and Click the E-mail icon. 2) Click the Setup button. 3) Click Next to get to the E-mail Delivery screen. 4) Scroll to the bottom of the Internet Mail options, and click the Advanced button. 5) Scroll to the bottom of the Advanced options and increase the value in the Dial-up Connection Timeout field. (Try doubling the current value). 6) Click OK to return to the configuration wizard. 7) Click Next, then click Finish to return to the Send Electronic Mail dialog. To connect to your ISP before sending messages use whatever method you would normally use to connect to your Internet account. Then, when the connection has been established, return to Multimedia Organizer and create your e-mail message. SAVING AN EPS FILE SAVES THE IMAGE IN BLACK & WHITE Saving an image in EPS always saves the image in black/white. Even though the original image is color the program is saving in Black & White only. This is a known limitation of the program and unfortunately doesn't have a work around at this time. ************************************************************************ 3. How to Contact Technical Support ************************************************************************ If you have worked through these troubleshooting suggestions and still need assistance, you can contact The Learning Company Technical Support by using the options listed below. It will be very helpful if you can tell us your computer make and model, and the brand names of both the video card and sound card you are using. If possible, have the computer both positioned near your phone and turned on. Please also be prepared to give us a detailed description of what happens when you try to run the program. You can contact us in any of the following ways: From The US Internet: http://www.learningco.com/support E-mail: help@tlcsupport.com Mail: The Learning Company 1700 Progress Drive PO Box 100 Hiawatha, IA 52233-0100 USA Attn: Phone - Call us at (319) 347-3333 from Monday through Friday between the hours of 9:00 a.m. and 9:00 p.m., Eastern Time. Online Support Request Form: www.learningco.com Automated 24-hour Technical Support Service: 800-409-1497 24 Hour Fax: 319-395-9600 ************************************************************************ 4. Standard Hardware Requirements ************************************************************************ - WINDOWS(R) CD-ROM - Windows 95 , Windows 98 or Windows NT required - 133 MHz Pentium or faster, 166Mhz recommended - 32MB RAM - 35MB hard disk space - 4x speed CD-ROM drive or faster - 640x480 display, 16 bit color; - Video and sound cards compatible with DirectX** **If you experience problems with installation or compatibility of DirectX on your computer, please consult the hardware manufacturers of your video or sound card for the latest drivers compatible with DirectX. You may also want to check Microsoft's Web page for more information) - Printer support: Works with most popular printers (monochrome and color) supported by Windows. ************************************************************************ 5. Copyright Information ************************************************************************ Copyright© 1999, Digital Now Plus, Inc. and The Learning Company, Inc. All rights reserved. (c) 1999 Broderbund Software, Inc. All rights reserved. The Print Shop and Broderbund are registered trademarks and ClickArt, and ClickArt logo are trademarks and/or registered trademarks of Broderbund Software, Inc. QuickTime and the QuickTime logo are trademarks used under license. QuickTime is registered in the U.S. and other countries. USE OF THIS PRODUCT IS SUBJECT TO THE ACCEPTANCE OF THE LICENSE AGREEMENT CONTAINED INSIDE THIS PACKAGE. ************************************************************************ We hope that you enjoy our product.